Technology Support for Staff

• Work computers on a 4 year refresh cycle
• Trouble shooting
• Patch management
• Hardware installation
• General assistance to improve security posture
• Network connectivity

*Please note that we are unable to provide support for your personally owned computer equipment.

• Network File Server
  • Staff supported by Viterbi IT have automatic access to the Network file server
  • It is highly recommended that you save all business related data files on the file server. It is backed up nightly and replicated to the School’s disaster recovery site on the East Coast.
• Crashplan
  • Crashplan is used to back up your Windows profile on your office computer.
  • This includes anything saved on the Windows desktop or MyDocuments. This service is automatically provided
• Viterbi Password Management - Use this to change your password. Both your USC and VSOE passwords will be synchronized.
• Software installation and troubleshooting (business-related software only)
• Remote Desktop
• VPN

• The Technology Provision Program policy is made to ensure eligible staff and faculty have adequate computer technology essential for their daily work activities.
• The Viterbi Technology Provision Program is a school-wide program designed to serve all regular, full-time staff and full-time teaching faculty. This program is administered by Viterbi IT.
• Please visit here for more information.

• Ordering a Zoom soft phone number
• Fax installation
• Mobile phones
• Troubleshooting